ROCHE Remote Support Page
Warning: By entering the Session Key on the field below you will allow a Roche support team member to access your computer remotely and take control of it. -- Please ONLY enter the Key if:
1) YOU have sent a request to Roche service team for assistance AND
2) you are sure that you received the key from a trusted Roche service team member.
Please report any abuse (uncertain about key sender, unsolicited session request, etc.) to
Roche support team
Please note:Roche Customer Support Team uses a tool called “BeyondTrust” to provide you this service. Roche does not share any of your data with BeyondTrust.
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Important Messages
- You’re about to start a remote screen sharing session with Roche’s Customer Support team. Roche Customer Support team member will be able to view your screen during this session. Roche Customer Support team member will not be able to take control of your screen or your device. You can terminate the session at any time by clicking Closing Button.
Please note, Roche will be able to view the data available on your screen, which may include your user data as well as patient data. Roche is processing such data strictly at your request and strictly for the purpose of providing customer support services to you, as provided for in your agreement with Roche as well as applicable privacy laws.
Prior to enabling the session, please minimize or close all windows except for NAVIFY Tumor Board solution. If possible, enable the ‘mask data’ feature in the NAVIFY Tumor Board solution.